Diving and Cancellation Policy
All Trips Include
Professional dive guides, water, fleece parkas, tanks, weights, and the best customer service in Cozumel!
Please remember to bring some cash for the surface intervals, as the beach club we stop at doesn't accept credit cards.
All reservations cancelled with at least 48 hours notice will not be charged.
If you're scheduled to dive on a certain day and you wish to cancel, please notify us, any scheduled dive trip cancelled with less than 12 hours notice will be charged the full cost of the dive trip or charter.
All Charters require a minimum of 4 participants to go. While charters are rarely cancelled due to a lack of participants, Aldora divers will make every effort to reschedule customers to another time or day or with another company.
Fitness Medical Considerations
SCUBA Diving and snorkelling are physical activities that require you to be able to swim and be in good physical health.
If you consider yourself overweight, or have any medical conditions, please consult with your doctor and complete the PADI Medical Waiver. Your doctor can advise you on the safety of these activities given your health.
If you are incapable of completing the charter, or we determine that in your and our best interest you do not go or allowed on the charter, we have the right to refuse services and still make applicable charges for the booking, at our discretion.
We require that all participants be able to understand and communicate in Spanish or English for the safety of our other guests and crew. Please be advised that should we feel that we are unable to effectively communicate with a guest, we may not permit the guest to continue on the charter.
Divers that have not dove within the last 2 years are strongly encouraged to take a refresher course.
Regardless of dive history or experience, we have a 10 minute time limit on your first decent – if you are unable to comfortably descend, we'll ask you to sit the dive out and consider a refresher or a private guide.
Pricing for refresher course is $97 and for a Private divemaster $60 per dive trip, plus the cost of your dives.
All Other Policies
Our charters can be enjoyed by anyone age 10 and up who feels comfortable with scuba diving (any exceptions require management approval).
Snorkeling and ride along participants that are under 18 years of age must be under the direct supervision of their parent or guardian on all charters, at all times. Any scuba participant under 18 years of age, must be accompanied while on the boat by their parent or guardian OR a minimum of 2 Aldora employees.
Our "minor divers" policy is that any diver 10-11 years old must be accompanied by a parent or guardian and have a private divemaster on the charter ($60 per charter). Any Jr. Open Water Divers 10-14 years of age must be accompanied on the charter by their parent or guardian at all times and require a private divemaster or instructor ($60 per charter) at a ratio of no more than 2 divers to 1 divemaster. Any minor under the age of 18 must be accompanied by a parent or guardian at all times.
For private charters, we can accommodate guests under the age of 10. Please contact us for more information. Open Water Divers 15-17 years of age require accompaniment by a parent and guardian, or private divemaster or instructor at a ratio of no more than 2 to 1 for the duration of the dive trip. If they are accompanied by a parent or guardian they may join the regular dive group. If the minor has to leave the regular dive group for any reason, they must be accompanied by their parent or guardian at all times.
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